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Beyond the checkbox – understanding what patients say in feedback on NHS services
In 2016 I will be working on a new project in CASS, which has received funding from the ESRC (£61,532 FEC). The purpose of this project is to help the National Health Service better understand the results of patient feedback so that they can improve their services. The NHS gathers a great deal of user…
CASS Briefings
CASS: Briefings is a series of short, quick reads on the work being done at the ESRC/CASS research centre at Lancaster University, UK.