The findings of a paper published by myself and Amanda Potts on the implications of Google’s auto-complete search function have been reported in Mail Online and The Telegraph (18 May 2013).
The paper examined what happens when the beginnings of questions about different identity groups are entered into Google’s search form. For example, typing “why do black”, “do gay people” and “should jews” results in Google offering auto-complete suggestions which could be considered offensive or perpetuating stereotypes.
The paper’s aims were to raise questions about the appropriacy of such auto-completes but also to investigate which sorts of stereotyping questions tend to be associated with different identities. We categorised 2,690 such questions as they occurred across 12 social groups, finding that the groups with the most negative stereotypes associated with them were male, black and gay people.
Our paper does not argue that people reading such questions will automatically internalise such stereotypes (although younger or uncritical users of Google may do so, and people who hold those stereotypes may feel that they are validated) but we believe that there should be an option for certain suggestions to be flagged as offensive and removed or hidden if they reach a certain level of complaints, similar to YouTube’s commenting system.
Baker, P. & Potts, A. (2013) “Why do white people have thin lips?”: Google and the perpetuation of stereotypes via auto-complete search forms. Critical Discourse Studies. 10:2, p. 187-204.